FAQs

We're a charity that uses specialist technology to enhance the quality of life of people of all ages who have severe physical challenges, whether as a result of a disability, traumatic injury or debilitating illness. Our specialist multi-professional team provides face-to-face assessment and support wherever it is needed, whether in a hospital, a rehabilitation centre or a home. We share our expertise globally through online training materials and resources. We also advise software and hardware developers from all over the world on how to make their technology more accessible for all. In this way, what we learn from the intensive, multi-professional lifelong assessment and support service we provide to each individual we work with, transforms the lives of many thousands of disabled people everywhere.

We'll work with anyone in the UK of any age who would like to play a specific video game but is prevented from doing so primarily by a physical disability.

We accept requests for help directly from you - the person who needs equipment. If you’re of school age we prefer to receive a referral from your family. The best way to contact us is through this form on our website. If you’re unable to do this yourself, please ask someone to complete the form on your behalf.

Following an enquiry, we need to gather very detailed information about a person’s physical abilities, the games they play/want to play and what they’re finding difficult. We’ve found it’s best if we do this and arrange any subsequent contact/follow-up support directly with the person themselves. Please pass on our details to the person requiring our services and ask them (or a family member/carer) to send an enquiry via our website contact form

Once we've had a look at your request, we'll do our best to either help you ourselves if we can, or suggest other sources of help. If we can help, our therapists will contact you to discuss your challenges and gaming aspirations and, if appropriate, arrange a visit at our Games Room in Oxfordshire. If you are unable to travel to see us, we could potentially arrange to travel to see you if you live in the UK.

If our specialist team can work out a successful gaming control setup for you, can potentially loan you the equipment for a period of time to make sure it’s right for you. We’ll then give you information about where to buy the components of the setup, and take back our loan equipment so we can use it to help someone else.

If your physical abilities or gaming aspirations change over time, let us know and we’ll help you again if we can. It’s a lifelong service.

No. We've introduced children as young as three to video games that will help to develop their recognition of cause and effect, and we've worked with senior citizens too.

We're working to introduce all forms of technology-based leisure, including popular video games like FIFA, Call of Duty and Minecraft. But we're also there to help with casual games like computer chess or sudoku.

We don't charge for any advice, support visits or equipment loans, so the only cost to you will be for the equipment you decide to purchase at the end of your loan depending on your requirements. Please note that we don't sell equipment or provide funding.

If it's appropriate for us to offer help in the form of a visit to where you are, or a visit to our Games Room here in Oxfordshire, our waiting list times usually vary between two and three months. That can be be longer, for example at times of greater demand such as the run-up to Christmas and the run-up to the summer holidays. We do always try to offer help as quickly as possible.

Because we’re receiving an ever-increasing number of these kinds of requests from all over the world and have only limited staffing resources we've decided that the most effective way to help an optimal number of people is to provide an up-to-date online resource of training materials and information. You’ll find our growing library of training videos and information here, along with a number of stories about people that we’ve helped. We also have a searchable blog here. If, having researched these materials on our website, you have any specific questions about the information provided please get in touch and we’ll do our best to help.

Our assessment team is currently committed to working exclusively with individuals so we don’t offer group visits. However, if any of the people you’re working with have difficulty playing a specific game or games because of a physical disability, please ask them to contact us via our website so we can consider a way to help them individually. For accessible gaming ideas that you could use yourself Please also check out our YouTube channel.

We aren’t able to help with funding for equipment. The way we work is by loaning equipment so you know it’s going to work for you. After the loan period ends, we ask you to find your own funding to buy your own replacements.

We focus primarily on physical rather than sensory difficulties in access to games, so we're unable to give advice on video game access for those with visual or hearing impairments.

Our StarGaze project provides the introduction, support and loan of special technology when it matters most - usually in intensive care immediately following a traumatic injury (eg one that causes paralysis), severe stroke or sudden illness (e.g. Guillain-Barré syndrome or rapidly progressive MND). If a patient is unable to speak or access technology as a result of their condition, We help them to use gaze control or similarly powerful assistive technology to achieve whatever is most important to them.

If you are a relative or a professional supporting someone who might benefit from our StarGaze project, and are unable to find the help they need from other sources, for example because existing services are unable to provide the technology they need quickly enough, please contact us to find out if we are able to help.

Thanks for considering us, but all of our staff are working at capacity trying to keep up with our own current range of projects and commitments, so we’re unable to take up your offer. However, please feel free to send us any information or links which you think might be of interest to us.

As more and more people hear about our work, we are asked this question more and more frequently. Because we are a small organisation with limited resources, we’ve decided that the most effective way to help is to provide online information and training resources. For example, you can look on our YouTube channel for training materials and our case studies. There is also a rich source of information on our Game Access Blog.

As well as this, we are making the software that we develop ourselves, eg Eye Gaze Games and EyeMine, freely available. This will not only enable globally significant numbers of people with physical disabilities to play games using a variety of control methods, but will also provide a resource for local professionals and organisations to use in order to help many more people play video games.

Furthermore, the time that we’re spending on collaborating with developers is also intended to make it easier for such organisations to help people with severe physical disabilities, by making mainstream games easier to play for everyone from the get-go. For example, our collaboration with Xbox resulted in the development of the Xbox Adaptive Controller which will improve access to the Xbox for many people all over the world.

Unfortunately we can’t come along to these kinds of events, as we're a small organisation with limited resources. However, if at the event you come across someone who has difficulty playing because of a physical disability, please ask them to contact us via via this website so we can consider a way to help them individually. For accessible gaming ideas you could use yourself, check out our YouTube channel.

Our official ambassadorships are sometimes awarded following an extended period of voluntary support, whether it be through fundraising for us or volunteering to help at events. If you’d like to offer to volunteer to help the charity then please complete the form on our Volunteer page.

Please don't send us requests for employment, an internship or work experience unless it’s in response to a specific job which is advertised on our Work For Us page. If and when the our Trustees are looking to employ new staff, they will invite applications from people with a specific combination of skills, qualifications and experience to match a detailed job description that is made available to everyone through this website and elsewhere as appropriate.

Because of the way we work, the sensitivity and urgency of some of our cases and the high demand for our services we’re unfortunately unable to take on any work experience placements.

While we’re really grateful to you for wanting to raise funds towards our work, we have a policy of no street collections. We ourselves organise the very occasional bucket collection at specific events (such as a big football match or musical concert) but we don’t hold general street collections. There are many other ways you can fundraise for us though! Have a look at our Events page on our website for more information.

While we really appreciate these generous offers, we're unfortunately unable to accept them as we have limited storage space, and generally need the most-up-to-date consoles. As an alternative, we'd be grateful if you'd consider selling them and then donate the money to us instead, for instance selling them through GAME stores or perhaps eBay.

Sorry, we don't host third-party content or adverts on our website.

It's our special relevance to both the games industry and their communities, built up over many years, that has made us such an attractive charity partner. Unfortunately, therefore, there is no general advice that we can give to other charities, nor are we able to provide introductions to the games industry.

We’re not a grant-giving organisation so are unable to fulfil these kinds of requests. Our charity is devoted to helping people with severe physical challenges to access technology for fun and social inclusion and, because of this, we’re only able to use our funds for the specific projects listed on our website. However, we very much hope that you’ll find a grant-giving organisation whose application criteria will match your needs.